Shipping policy
Thank you for choosing our products! Below is our shipping policy to provide you with the necessary information about order processing times and destinations.
Order Processing Times: Once your order is placed, we require up to 5 business days to process and prepare your items for shipping. During this time, our team ensures that your products are carefully inspected, packaged, and ready for safe transit.
Shipping Destinations: We are pleased to offer shipping to the following countries:
- Canada
- United States
- United Kingdom
- Ireland
- France
Shipping Methods: We partner with reliable shipping carriers to ensure that your order reaches you promptly and securely. The shipping method and carrier will be selected based on your location and the most efficient and cost-effective option available.
Shipping Times: Shipping times may vary depending on your location and the shipping method chosen. Below are estimated shipping times after order processing:
- Canada: 7-14 business days
- United States: 7-14 business days
- United Kingdom: 7-14 business days
- Ireland: 7-14 business days
- France: 7-14 business days
Please note that unforeseen circumstances, customs delays, or other external factors beyond our control may cause slight variations in delivery times.
Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its location.
Customs and Duties: For international shipments, please be aware that customs fees, taxes, and import duties may be applicable upon delivery. These charges are the responsibility of the recipient and will be determined by the customs regulations of your country. Please check with your local customs office for more information on potential fees.
Undeliverable Packages: In the event that a package is undeliverable due to incorrect address details provided by the customer or other reasons beyond our control, we will attempt to contact you for updated information. If we are unable to deliver the package successfully, it will be returned to us, and you may be charged for re-shipping.
Lost or Damaged Shipments: While we take every precaution to ensure your order arrives safely, occasionally, shipments may be lost or damaged in transit. If this happens, please contact our customer support team, and we will work with the shipping carrier to resolve the issue promptly.
If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team at hello@baselineaccessories.com
Thank you for your understanding and cooperation.